Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

What we collect: Identity, payment, and technical device data.
Why we collect: To manage accounts, process payments, and prevent fraud.
Who sees it: Only our trusted service partners and legal authorities if required.
How long we keep it: For the duration of your account and as required by Malaysian law.
Your control: You can request data access or deletion via our support channels.

Introduction and Scope

Welcome to jangkar55. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform. This policy applies exclusively to our services and the data we handle directly.

Please note that this policy does not cover third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you interact with.

Personal Information We Collect

To provide a secure and seamless gaming experience, we collect the following categories of data:

Account & Identity

Basic registration details used to create your account and verify your identity.

Verification Documents

Government-issued identification used to confirm age and prevent fraudulent activity.

Payment Data

Transaction records and payment methods used to facilitate deposits and withdrawals.

Gaming & Activity

Your betting history, game preferences, and transaction logs to improve service quality.

Technical Data

IP addresses, browser type, device identifiers, and operating system information.

Support Records

Communications sent to our support team to resolve account issues or inquiries.

How We Collect Data

We obtain information through three primary channels:

Directly from you: Information you provide during registration, KYC verification, and when contacting support.
Automatically: Data collected via cookies and server logs as you navigate and interact with our website.
Partner Service Providers: Information received from our partner payment processors and identity verification services to ensure transaction security.

Why We Use Data

Your data is used strictly for the following professional purposes:

Account management and personalized service delivery.
Processing financial transactions, including deposits and withdrawals.
Verifying that users are of legal age and maintaining a secure environment.
Detecting and preventing fraud, money laundering, and multi-accounting.
Fulfilling legal and regulatory obligations applicable to gaming operators.
Sending marketing communications (only if you have explicitly consented).

When We Share Data

We do not sell your personal data to third parties. We only share information with trusted partners essential to our operations:

Technical Partners: Providers that host our site and ensure platform stability.
Financial Partners: Payment gateways used to process your MYR transactions.
Verification Partners: Services that help us confirm user identity and age.
Legal Authorities: When required by law or to prevent illegal activities.

How We Protect Data

We employ industry-standard security measures to safeguard your information:

Encryption

All data in transit is protected using advanced encryption protocols.

Restricted Access

Internal access to personal data is limited to authorized personnel only.

Payment Isolation

Financial data is handled through secure, isolated payment gateways.

Continuous Monitoring

We regularly monitor our systems to detect and mitigate potential vulnerabilities.

Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal information. You can exercise these rights by contacting our support team via the channels available on this site:

Right to Access Request a copy of the personal data we hold about you.

Right to Correction Request the update of inaccurate or incomplete information.

Right to Deletion Request the erasure of your data when no longer needed.

Right to Portability Request a transfer of your data to another service.

Right to Object Object to specific uses of your data, such as profiling.

Right to Withdraw Revoke your consent for marketing communications.

Note: Certain data must be retained even after account closure to comply with gambling and anti-money laundering rules.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will maintain specific records only for the timeframe required by applicable law in Malaysia to ensure regulatory compliance.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any associated funds will be handled according to our legal protocols.

Parents or guardians who believe a minor is using our platform are encouraged to report the account through our Support page.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain its confidentiality during these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official channels available on our Support Page.